• Most orders ship within 1-2 business days. But please allow up 3-5 days for your order to ship in the busy seasons.
  • We primarily use USPS to ship our orders. Frist Class and Priority Shipping will have tracking numbers.
  • Once your order leaves Crewel & Unusual, the USPS is in control of the delivery times. Estimated Delivery Dates are based on the carrier’s estimations and are not guarantees.
  • Crewel & Unusual will not be responsible for lost or theft during shipping.
  • We do offer Route Shipping Protection on your order at checkout and it is recommended.
  • Shipping costs are non-refundable.


  • Our refund and returns policy is 30 days.
  • Shipping costs are non-refundable as that is paid to USPS to deliver the package.
  • The product must be unused and in the same condition that you received it.
  • We will issue a refund after we receive the item back and inspect it.
  • Our shipping address is 2306 N Lombardy St. Suite C, Richmond, VA 23220
  • Please include your order info in the package.
  • Sale items cannot be returned.

Need Help?

Please let us know if you’re unhappy with a product or have an issue. You can contact us at for assistance. Thanks!

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