- Most orders ship within 1-2 business days. But please allow up 3-5 days for your order to ship in the busy seasons.
- We primarily use USPS to ship our orders. Frist Class and Priority Shipping will have tracking numbers.
- Once your order leaves Crewel & Unusual, the USPS is in control of the delivery times. Estimated Delivery Dates are based on the carrier’s estimations and are not guarantees.
- Crewel & Unusual will not be responsible for lost or theft during shipping.
- We do offer Route Shipping Protection on your order at checkout and it is recommended.
- Shipping costs are non-refundable.
- Our refund and returns policy is 30 days.
- Shipping costs are non-refundable as that is paid to USPS to deliver the package.
- The product must be unused and in the same condition that you received it.
- We will issue a refund after we receive the item back and inspect it.
- Our shipping address is 2306 N Lombardy St. Suite C, Richmond, VA 23220
- Please include your order info in the package.
- Sale items cannot be returned.
Please let us know if you’re unhappy with a product or have an issue. You can contact us at firstname.lastname@example.org for assistance. Thanks!