FAQs

No, we can do one piece and we can do 1000. However, you’ll get better pricing for a higher quantity of items than just one piece. See Custom Page for more information.

Yes. Here is a catalog for one of my suppliers. Email us if you don’t see something there that you’re looking for and we can check our other suppliers.

• Popular headwear.
• Catalog 1 : Bayside, Bella+Canvas, Hanes, Yupoong, American Apparel and more.
• Catalog 2 : Carhartt, Port Authority, Champion and more.
• Richardson Headwear

Yes. And we can embroider on most things, if we can get it on the machine we can probably sew it.

Yes, we can do 1 item. And we can make a "sample" before doing a larger order as well. One piece will be priced according to its stitch count. See the custom embroidery page for a quick quote on a single item or lower quantities. 

There is one-time digitizing fee of $40/ per design to recreate your artwork or logo into the embroidery stitch format.
(Unlike printing, the embroidery machines do not just print an image. They read a stitch file which must be created from stitch points much like a CNC but including stitch types, density, length, underlayment, type of fabric, color changes, thread trims, lock stitches, etc.)

Please submit art in vector format: .eps, .ai, .svg, .pdf. Outline and expand all fonts & strokes.

Non-vector art will require additional lead-time. Accurate re-creation cannot be guaranteed from raster images; .jpg .png etc.

We will match artwork colors with closest matching thread.

Please provide dimensions with artwork submission.

Text height minimum is 5mm. Any text smaller than 5mm may be illegible as embroidery thread. (It’ll look like little knots if it’s too small.)

The time it takes to complete a custom order depends on the scope of the project and our current workload. On average, it takes about 2-3 weeks after the approval and deposit. In our busy seasons or with particularly large projects expect 4-6 weeks for completion.

The order must be approved, and all artwork and apparel must be received by us before the project can be put on the production schedule.

 If we need to ship the order, add additional time for the carrier to deliver to your location.

If FEASIBLE for the project, rush options are available for an additional fee. This is on a case-by-case basis depending on the project, design, quantity, workload, and availability of materials.(For some orders, a rush may not be possible, such as something like 100 jackets in 1 day. Unlike printing, embroidery can take time to stitch large and complex designs.)

Unlike printing, embroidery pricing is based on stitch count rather than colors. It’s about machine time, as higher stitch counts will take longer to embroider than a smaller design even if they are the same number of colors.

A photo of an embroidered sewout can be sent via email for approval after payment on the order. This may delay the turnaround time. But we do want you to be happy and satisfied with your end product.

We can embroider up to 15 colors total per design. 1-6 colors are included in the normal pricing. 7-15 colors will have an upcharge for setup.

We will match the embroidery as close as possible to your artwork in sizing and colors. There are some limitations with embroidery versus printing. While there are a lot of thread options, not every pantone color is available as thread. Another limitation is very small text and intricate details. Letters can close up or become illegible smaller than 0.20 in. While some stylized fonts don’t work well at any size. We’ll work with you to make it look the best it can in an embroidery form.

Yes, however we are not responsible for sewing results of files not digitized by us. Files must be digitized for the size and what material they will be embroidered onto. (Example: A 6 inch embroidery file with 10,000 stitches cannot be sized down to fit on a sock at 1inch size. It must be digitized for the size and application.)

As of writing this we have six computerized embroidery machines and two industrial sewing machines.

No, we embroider the products in one batch per the order. Then we either ship the entire order to you or you may pick up in-person at our shop.

We specialize and focus on embroidery only, I like to do one thing and do it well. We can recommend a few screen-printing shop local to Richmond, VA.

We digitize and embroider everything at our studio in Richmond, Virginia. We make some items completely from scratch. For most custom order projects, we source from brands such as Bella+Canvas, Champion, Gildan, Hanes, Independent Trading Co, Jerzees, Outdoor Cap, Sportsman, Richardson, YP Classics, Port Authority and others.